FAQs

Frequently Asked Questions

Shipping

We deliver Australia-wide via Australia Post or courier. Metropolitan and same-state orders typically arrive within 3–5 business days, and interstate orders within 4–7 business days. Regional, rural and remote deliveries — including Western Australia and the Northern Territory — may take longer, in some cases up to two weeks, due to more limited delivery networks in these areas. 

Returns and Exchanges

As each piece is made to order, we do not accept returns for change of mind. If your item is deemed faulty, we offer refunds or repair options. Should your item arrive damaged, please contact us at evan@saltxsteel.com.au and we will do our best to resolve the issue for you.

Assembly

Each piece arrives fully assembled and ready for use. For larger custom or made-to-order works requiring on-site installation, please contact us in advance to arrange delivery and installation together.

Warranty

Salt x Steel provides a 1-year warranty across all pieces, covering manufacturing defects in materials and workmanship. This warranty does not extend to general wear, environmental damage, or damage resulting from failure to follow the care guides provided. 

Bespoke and Made-to-Order Pieces

We welcome custom commissions. Made-to-order lead times typically range from two to four weeks, depending on the piece and current production schedule; a specific timeframe will be confirmed at the time of order.

Payment Options

Standard pieces are paid in full at checkout via secure card payment. We do not currently offer Afterpay or Zip. Custom and made-to-order pieces are secured with a 50% deposit at the time of commissioning, with the remaining balance due prior to shipping; our team will arrange this with you directly.